Hear complaint stories
Hear more about how our office works with people to strive for positive change in the regulation of Australia's health professions
-
Gertrude's story
Gertrude's storyGertrude made a notification to Ahpra about the care provided by a practitioner to her late family member. The relevant Board considered Gertrude’s concerns and decided to take regulatory action against the practitioner.
-
John's story
John's storyJohn contacted our office to make a complaint about Ahpra and the relevant Board’s handling of a notification that was made about him. John raised several concerns, including that the Board did not consider all available documentation relevant to the allegations raised in the notification.
-
Sadia's story
Sadia's storySadia made a complaint to our office that the English language skills registration standard is unfair and discriminatory.
Our complaint stories and case studies provide a snapshot of the types of complaints and enquiries our office receives. We’ve found this can help people better understand what we do and the different types of outcomes we achieve.
To maintain confidentiality when we share stories on our website and in our publications, we do not use real names and remove any information that could identify someone. We may sometimes include information such as a person’s profession or cultural background if it is needed for the matter to be understood. Given Ahpra and the Boards are identifiable in our case studies, we request Ahpra review the facts of each story prior to publication. All images we use are illustrative only and do not picture anyone involved in the matter.
We are committed to protecting personal information collected or held by our office. Our privacy and confidentiality page provides more information about how we use and share person information. Please contact us directly if you have any questions or concerns.
-
Rosa's story
Rosa's storyRosa made a complaint to our office about Ahpra and the relevant Board’s handling of a notification she made about a health practitioner in their role as an expert witness.
-
Bill's story
Bill's storyWe received a complaint from a practitioner, Bill, who had been experiencing difficulties while undertaking a training program to get an endorsement.
-
Deena's story
Deena's storyDeena contacted our office regarding a notification she had made about a specialist medical practitioner who operated on her relative.
-
Stevie's story
Stevie's storyStevie made a complaint to our office about Ahpra’s handling of her registration renewal. Stevie explained that her registration had been suspended early in the year.
-
Darcy's story
Darcy's storyDarcy contacted our office to make a complaint about Ahpra’s handling of their FOI request. Darcy was seeking access to documents in relation to a notification they made about a practitioner.
-
Anand's story
Anand's storyA practitioner, Anand, made a complaint to us about information Ahpra published about him on the national register of practitioners (the public register). Anand expressed concerns that Ahpra published a link to a tribunal decision that included the conditions a tribunal had imposed on Anand’s registration.
-
Charlotte's story
Charlotte's storyCharlotte made a complaint to our office about Ahpra’s handling of concerns she had sought to raise about a health practitioner.
-
Francis's Story
Francis's StoryFrancis made a complaint to our office about Ahpra’s assessment of his registration application.
-
Ella's story
Ella's storyElla made a complaint to Ahpra about how it had handled her concerns regarding a practitioner. Ella contacted our office because she remained dissatisfied after receiving Ahpra’s response.
-
Jorge's story
Jorge's storyJorge, a practitioner, contacted our office about Ahpra’s investigation of a notification about him. Jorge said that Ahpra had emailed his workplace’s general email address seeking clinical records related to its investigation.